Our Commitment To You
What personal information do we collect from our users?
Automatically Collected Information. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, mobile device, your ISP, operating system and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked .
Additionally, as you browse the Service, we collect information about how you use the Service, such as the date and time you logged in, the individual web pages or products that you view, what websites or search terms referred you to the Service, and information about how you interact with the Service and other users (collectively, “Usage Information”).
Information You Provide. Additionally, when you visit the Service, we may either require or collect “Personal Information.” Personal Information is information that could personally identify you, for example, your name, address, phone number, e-mail address, birth date. Personal Information does not include any data where the identity has been removed (anonymous data).
In the following instances, we collect and require you to actively submit Personal Information:
- When subscribing to our Email Newsletter
- When creating an account with HobbySteam
- When placing an order with HobbySteam
User-Generated Content. User-Generated Content is content produced for social media or other digital channels that mentions tags, hashtags, or links to HobbySteam, or features HobbySteam product. All User-Generated Content is subject to consideration by HobbySteam as potential marketing material.
How do we use the information we collect?
We use your Device Information and Usage Information to monitor the usage of our Service, assess its performance, ensure technological compatibility with your computer or mobile device, and understand the relative importance of the information provided on our Service. We may also use this data to conduct statistical analyses on visitors’ usage patterns and other aggregated data. We do this to improve and optimize our Service for you. We also use your Device Information and Usage Information to help us screen for potential risk and fraud (in particular, your IP address). Each of these uses is an essential part of making the website accessible and functioning properly, and therefore serves a legitimate interest of the company.
We use the Personal Information you provide us in order to perform basic business functions. Our use of this Personal Information is most commonly based on our legitimate business purposes or other lawful bases set forth below. When we make a decision to use your information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) to ensure that our rights or interests do not override your fundamental rights and interests.
As referenced above, we may use your Personal Information for legitimate business purposes or other lawful bases, including to:
Provide, operate, optimize and maintain the Website and our products and services;
Process, fulfill and provide updates on orders;
Where it is in accordance with your preferences send you marketing communications we think you'll find valuable;
Provide customer support, deal with your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us;
To improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes. You may, from time to time, receive information (including by email or postal mail) from us about new features, new services and special offers we think you'll find valuable;
Identify any server problems or other IT or network issues;
Compile aggregated statistics about customer traffic patterns and site usage to better understand the preferences of our visitors; and
Carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients.
Comply with legal requirements, judicial process, and company policies.
How do we share the information we collect?
With your consent, we may contract with various third parties who help provide the products and services you have requested or purchased and to monitor, evaluate, and improve our business and the products and services we provide. The following categories of vendors may process our data:
Email Service Providers
Credit Card Processing Companies
Cloud Storage Providers
Tax Collection Software
Enterprise Resource Planning (ERP) Software
Customer Support Software
Disclosure of Non-Personal Information. We may disclose your de-identified information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. This information will not include your name, phone number, address or any other information that could identify you.
Internet Advertising. we may share your information with third-party service providers to serve ads on our behalf across the internet and sometimes on the Website. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services;
Your Rights to the Personal Information You Provide
Pursuant to the General Data Protection Regulation (the “GDPR”) put in place by the European Union, individual users within the EU have greater rights with respect to their personal data. You, therefore, have the right to access and control the Personal Information you provide us. These rights include the right to:
Access your Personal Information;
Correct, update, or delete your Personal Information;
Withdraw or limit your consent (to Personal Information that was provided based on consent);
Data portability of certain Personal Information;
Object to us processing your Personal Information for reasons such as direct marketing purposes and statistical purposes.
How We Protect Your Information
We strive to maintain internal controls and procedures to ensure that the information you share with us is handled in a safe, secure and responsible manner. We have implemented the appropriate technological and organizational measures necessary to help protect against the loss, unauthorized access and alteration of the information in our control. We will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy. Our databases are protected by physical, technical, and procedural measures that restrict access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Nevertheless, we cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons.
Personal Information About Children
Our Service is targeted for use by adults only. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 16 years. However, we hereby advise all visitors to our site under the age of 16 not to disclose or provide any personally identifiable information on our Service. If you are concerned that Personal Information may have been inadvertently provided to or collected by HobbySteam, please contact us immediately so appropriate steps may be taken to remove such information from HobbySteam database.
Changes to this Policy
If you have any privacy-related questions, concerns or requests, please contact us at email@example.com.
Please include your full name, email address, and mailing address. Note that it may take up to three business days to remove you from our marketing lists and after this point, you may still receive customer service-related communications from us.